Retail Sales Associate - Colonial Commons | Old Navy (2024)

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Posted on: April 24, 2024 | Job#: R166356

Part time
5112 Jonestown Road, Suite 1810, Harrisburg, PA, US 17112


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

Who You Are

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.


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Retail Sales Associate - Colonial Commons | Old Navy (2024)


What does a retail sales associate do at Old Navy? ›

You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience…

Is it hard to get hired at Old Navy? ›

Is it hard to get hired at Old Navy? Glassdoor users rated their interview experience at Old Navy as 74% positive with a difficulty rating score of 1.99 out of 5 (where 5 is the highest level of difficulty).

What does Old Navy look for in employees? ›

Because providing excellent customer service is one of Old Navy's core values, interviewers will be interested in how you serve other people. Explain a situation where you went above and beyond to meet a customer's needs.

Does Old Navy get commission? ›

Old Navy Commissions & payouts

The Old Navy affiliate program offers single-tier commissions, which means the affiliates earn commissions only on sales they generate.

What are the main responsibilities of retail sales associate? ›

  • Greet customers as they enter the store.
  • Answer customer questions and assist with requests.
  • Execute purchases and returns at the cash register while checking for accuracy.
  • Restock and organize merchandise on the sales floor.
  • Resolve customer complaints and issues in a timely and professional manner.

What is your responsibility as a retail sales associate? ›

Greets customers and demonstrates excellent customer service skills. Helps customers select products, answers questions, and shares product knowledge. Creates or updates customer profile records. Processes purchases and returns.

What to wear to an Old Navy interview? ›

Business casual outfit, close toed shoes, but open to colorful shirt since it aligns to the style of the store. Not suite/tie or super professional. Pretty much anything basic. Smart casual attire is recommended.

How often do Old Navy employees get paid? ›

You do get paid bi-weekly, but when you get hired make sure you ask when the pay period ends or whatnot.

How to answer why do you want to work at Old Navy? ›

I am confident that I would thrive in such an environment and contribute to the company's success. Overall, I believe that Old Navy is a reputable and dynamic company that aligns with my personal values and career goals. I am eager to join the team and make a positive impact in this fast-paced and rewarding industry.

How does Old Navy pay you? ›

How much does Old Navy in California pay? Average Old Navy hourly pay ranges from approximately $15.80 per hour for Senior Lead Engineer to $32.47 per hour for Associate Manager. The average Old Navy salary ranges from approximately $15,000 per year for Cashier/Sales to $202,989 per year for Design Director.

Do you have to wear Old Navy clothes to work there? ›

Old Navy's dress code is quite casual. You can pretty much wear anything you like other then tank tops, unintentional ripped jeans or clothing, shorts/skirts that are shorter than six inches. The pay is great and you can extend your hours. Business casual.

How do breaks work at Old Navy? ›

Yes paid 15 minute breaks however lunches are unpaid. The 15 minute breaks are paid for, when taking lunches you are required to clock out before it starts. Only the 15 min breaks are paid. The 30, 45 and 1 hour breaks are not.

Does Old Navy pay you for orientation? ›

Orientation is just watching protocol videos. They sit you down in front of a television and watch videos about what to expect from typical customer interactions (both the good and the bad), and then have you fill out your new hire paperwork. It's a really easy few hours, and you get paid for your time.

How much of a discount do Old Navy employees get? ›

We offer 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet, for all employees and their spouses or domestic partners.

Do Old Navy employees get raises? ›

272 answers

Well, it varies depending on company performance and individual contributions. But typically, raises are given once a year.

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